5. Letter of Complaint

Dear Mrs Saar,

I am writing to voice my concerns about the flawed IT system in the canteen and the insufficiency of science classes in Tallinn Secondary Science School.

Firstly, if students don’t pay their food bills prior to each month, they can only wait at the left-side queue (which is typically longer and moves slower than the right-side queue) to be manually tagged when they swipe their card. I understand the need to know in advance how many students to prepare food for but manually tagging each student that was not prepared for does not accomplish anything. They can just as well be tagged automatically when they swipe their card in either queue. I believe a better solution (if you wish to disincentivize paying after each month as opposed to prior to) is to bill parents for the entire month unless they send an email the previous day to be taken off the list. Since the menu is updated online anyway, students can choose on the previous day whether or not they wish to eat school food.

The second issue I would like to address is of the lacking number of science classes in the curriculum. In my opinion there should be fewer mandatory courses and more optional ones. Currently, the name of the school belies the contents of its curriculum. In my opinion, there are plenty of ways outside of the school to get course points such as Mektory and Teaduskool, but with the current workload it is hard to justify studying other subjects in addition to those in the mandatory curriculum and as such it would be beneficial if the number of mandatory lessons was brought down.

I hope that you will take into consideration my recommendations and thank you for taking the time to read this letter.

Yours sincerely,

Jaagup Kirme